Real Tech. Real People. Real Mysteries.
Sherlock Holmes meets the Geek Squad.
Every technology problem has a story.
Some begin with an obvious symptom.
Others begin with a mysterious error message, an unexpected pop-up, or the timeless phrase,
"It worked yesterday."
The challenge is not simply fixing the problem.
It is discovering what really caused it.
These are real RGE Case Files based on actual customer experiences.
Together, we'll gather the clues, question the obvious, eliminate the red herrings, and uncover the real solution—one mystery at a time.
Some cases end with a five-minute fix.
Others reveal an unexpected workaround.
Occasionally, the smartest solution is not repairing the device at all—it is knowing when to stop digging and choose a better path.
As our Case Files library grows, so will the stories and the way we tell them.
Our Case Files will continue to evolve, but our mission never will:
Making technology easier to understand, one mystery at a time.
The printer looks ready. The computer says the job was sent. Nothing happens. Before replacing ink, reinstalling everything, or threatening the printer with early retirement, let’s investigate.
An otherwise excellent Galaxy Book was headed for donation, but its four-year-old battery had other ideas. Two replacement batteries later, the clues pointed to a practical answer: keep a very capable laptop in service, with one simple rule for unplugged use.
A frightening Apple-looking warning made an iPad & an iPhone seem compromised. We followed the clues, checked the iPad & iPhone from top to bottom, and found that sometimes the best repair is discovering there is nothing left to repair.
Every Case File starts with a customer and a question. Sometimes the answer is exactly what we expected. Sometimes the evidence sends us in an entirely different direction. Our job is not to jump to conclusions. It is to follow the clues.
Along the way, Bailey, Chip, Spuds, and the rest of the RGE crew help separate facts from assumptions, explain what matters—and what does not—and occasionally remind us that even technology has a sense of humor.
“Don’t buy the solution until you’ve confirmed you have the problem.”
Every customer teaches us something. Some questions become future RGE Essentials. Others become Chip’s Tips or seminar topics. And occasionally, a problem unfolds into a mystery worth sharing. The next investigations will be added when the right stories earn their Case File numbers.
No two investigations are exactly alike. While every mystery unfolds differently, most Case Files include these familiar elements.
What happened, what changed, and what made the customer ask for help?
Gather the clues, question the obvious, test the simple things, and follow the evidence wherever it leads.
Every mystery teaches a practical lesson you can carry into the next technology challenge.
Sometimes the clues still do not add up. That is where RGE comes in: patient troubleshooting, clear explanations, and no unnecessary upsells. Just practical help from someone who enjoys solving technology mysteries almost as much as helping people.