Computers & Laptops
- Slow performance, tune-ups, and storage cleanup
- Browser problems, updates, and settings
- Practical security and malware concerns
- Printer setup, wireless printing, and scanning
Core Services
Plain-English help for the tech you use every day — devices, Wi-Fi, setup, and training. If it's in your home, and it's being "difficult," you're in the right place.
Tech Support Without the Headache
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Why Choose Red Glen Electronics?
- Local tech support (in-home or remote)
- Easy-to-follow guidance — no jargon
- Designed for Boomers and seniors (and anyone who wants calm, clear help)
- Honest support — no upsells
- Goal: keep devices fast, secure, and usable
- Transparent pricing — clearly listed in "Get Help", with senior discounts available
What I Help With
Smartphones & Tablets
- New device setup and everyday apps
- Texting, photos, and video calls with family
- Email, contacts, syncing, and backups
- Storage, Bluetooth, and Wi-Fi connections
Wi-Fi & Home Tech
- Slow internet and connection problems
- Router basics and connecting devices
- Streaming devices and smart TV setup
- Printer connections and ink or toner guidance
Email & Accounts
- Email setup and inbox organization
- Password and account recovery guidance
- Spam, phishing, and suspicious messages
- Two-factor authentication and password basics
One-on-one lessons: Learn at your pace, with plain-English explanations and notes you can keep. We fix the problem and help you understand your technology.
Session Types
In-Home Sessions
Jim comes to you. Ideal for setup projects, home Wi-Fi, printers, or devices that aren’t practical to bring along.
Remote Sessions
With your permission, Jim connects to your computer to help with software, settings, and quick fixes when remote help is suitable.
Tech Tuesday
Free, one-on-one support and training for Cromwell Senior Center members. An appointment is required—see details below.
We choose the best way to meet together, with follow-up check-ins when needed.
Sometimes Tech Feels Like This...
Baldo’s Dad Should Have Called RGE!
…because toddlers can’t fix Wi-Fi.
🔍 Tap image to enlarge. Click outside or press Esc to close.
The official RGE “You’re Not Alone” comic — because tech frustrates all of us sometimes.
Comic by Cantú and Castellanos. Cropped under fair use.
Courtesy of Andrews McMeel Syndication.
View the series at GoComics
Courtesy of Andrews McMeel Syndication.
View the series at GoComics
What an RGE Tech Review is designed for
The RGE Tech Review is a proven, focused approach designed to make every session productive—,"whether in your Home, Remotely,
or at the Senior Center."
By concentrating on a few clear goals, we can solve problems, answer questions, and build confidence without wasting time.
Tech Reviews generally work best for:
- ✓troubleshooting a specific issue
- ✓one or two focused goals
- ✓confidence-building
- ✓practical improvements or setup help
- ✓making meaningful progress in a 1 hour session
Think of it as:
a tune-up and coaching session —
not a full driver’s education course
What you can expect from a Tech Review:
- ⦿achieve progress on a specific issue
- ⦿understand why it broke
- ⦿set up a device or feature your way
- ⦿ask questions you were afraid to ask
- ⦿leave more capable than when you came in
RGE sessions are most effective when focused on a few clear goals — not broad learning plans or ongoing training.
Be Ready. Get Results. Feel Great.
A little preparation makes a Tech Review more productive. Bring your charged device, passwords, needed cables or accessories, and one or two goals you’d like to tackle.
📄 Created for Tech Tuesday; these preparation tips also help with home and remote reviews.
Attention Cromwell Senior Center Members
Take advantage of free support and training every "CSC Tech Session"!
Tech Help Essentials @ CSC -- Tech Help: Where to Turn
Start Here. Ask First. Find the Right-Sized Help.
Not Sure Where to Start?
Ready for help—or unsure where to begin? Tell Jim what’s happening, and we’ll choose the next step together.