Patient Help
No rushing and no embarrassment. There’s time to ask questions, practice, and get comfortable.
Overview
How RGE Started
Prefer a quick overview? Watch this short intro to see how Red Glen Electronics helps make technology simpler and less stressful.
The RGE Approach
A Boomer helping fellow Boomers—and anyone who wants technology to feel more manageable. We start with your goals and work at your pace.
Plain English
Clear explanations you can follow. If something doesn’t make sense, we walk through it together.
Honest Advice
No pressure or upsells. We discuss the work and cost before getting started. Senior discounts are available.
Fix & Teach
We work on today’s problem while helping you understand what happened and what to try next time.
What I Help With
Help with computers, printers, home Wi-Fi, phones, and tablets—from setup and troubleshooting to tune-ups, practical security, syncing, and backups. Plus patient, one-on-one lessons using the technology you already own.
How a Tech Review Works
For in-home, remote, and Tech Tuesday sessions.
A focused, one-on-one session built around what you want to accomplish.
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Tell Jim
Describe what’s happening or what you’d like to learn. No technical vocabulary needed.
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Agree on a Plan
We discuss your goals, the best way to meet, and any cost. You know what to expect.
Before we meet, use the checklist to gather your charged device, needed accessories, and questions.
Tech Review Checklist (PDF) -
Work Together
We troubleshoot, set up, or practice step by step—with explanations along the way.
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Leave More Confident
We review what you learned and the next steps, with simple notes you can refer to later.
A good technician fixes today's problem.
A good teacher helps prevent tomorrow's.
RGE's Virtual Handouts
Fast, printable references: the business card for sharing, and the brochure for a simple overview of what I help with. I'd like this to tide you over for our mission and contact info, until I can meet with you personally and present the real deal.
Meet the RGE Team — The Fantastic Four!
Bailey reminds us that good tech support should be patient, welcoming, and never intimidating. Every RGE solution gets his seal of approval— provided it passes the biscuit test!
Technology doesn't have to be scary.
A wagging tail helps.